ELECTRONIC FUND TRANSFERS ACT DISCLOSURE
INTRODUCTION
This policy addresses the terms and conditions which will apply when you use the Bank's Electronic Fund Transfer (EFT) services.
It also explains your liability in using these services.
All other terms and conditions for your account will also apply.
This disclosure statement is provided to you pursuant to Federal regulations.
It summarizes the rights and responsibilities of both you and the Bank under the Electronic Funds Transfer Act when you conduct an electronic fund transfer.
The words “you” and “your” mean any customer of JIC Bank International Inc., who contracts to use electronic fund transfer services provided by the Bank.
The words “we”, “us”, “our”, or “Bank” refer to JIC Bank International Inc.. AGREEMENTS
When you use our Electronic Fund Transfer services you give us the right to obtain payment of any funds you may owe us as a result of the transaction.
Such payment may be obtained from funds you have on deposit with us.
ONLINE BANKING
Types of Transactions:
You may access certain account(s) you maintain with us using your assigned ID and password by accessing the online banking service (and security token if necessary).
You may use the online banking service to perform the following functions:
- Initiate or transfer funds from Bank to Bank
- Transfer funds between eligible accounts
- Obtain balance information on eligible accounts
- Review transactions on eligible accounts
- Obtain copy of statement Fees and Charges for Online Services
- There is no additional charge for banking online with us Liability for Unauthorized Transfers: Tell us AT ONCE if you believe your online banking security token or your password has been lost or stolen.
The sooner you report a problem, the sooner we can take precautions to protect you from unauthorized transfers.
If you tell us within two business days, you can lose no more than $50 if someone uses your security token or password without your permission.
If you do not tell us within two business days after you learn of the loss or theft of your security token or password, and we can prove we could have stopped unauthorized transactions if you had told us.
IF statement shows transfers you did not make, tell us right away. If you do not tell us within 60 days after the statement was sent or otherwise made available to you, you may not get back any money you lost after 60 days if we can prove we could have prevented the transactions if you had told us in time.
Our Liability for Failure to Make Transfers. The Bank will make every effort to assure that your deposits, transfers and withdrawals are made quickly and correctly. If you request that we automatically transfer funds on a specific date, we will make one attempt to electronically transfer the funds on that date.
If sufficient funds are not available, the transfer will not be completed. If we do not complete a transfer to or from your accounts on time or in the right amount, according to our agreement with you, we are liable for your losses or damages (as provided by law). However, there are some exceptions. We will NOT be liable, for instance:
- If, through no fault of ours, you do not have enough money in your account to make the transfer.
- If the money in your account is subject to legal process or other claims restricting such transfer
- If the transfer would go over the credit limit on your overdraft.
- If the online banking platform is not working properly and you knew about the breakdown when you started the transfer.
- Circumstances beyond our control (such as fire, flood, labor dispute, and power or computer failure) prevent us from completing the transaction, despite reasonable precautions we have taken.
- There may be other exceptions stated in our agreement with you. In Case of Error or Questions About Your Electronic Transfers If you believe there is an error or omission on your statement or advice or if you need more information about a transfer listed on the statement or advice, call or write to us at:
JIC Bank International Inc. 1413 Ponce de Leon Ave., 4th Floor Ste 7, San Juan, PR 00907
Phone: +1 787 331.1010
We must hear from you no later than 60 days after we sent you the FIRST statement on which the problem or error appeared. When you call or write, you must tell us:
- Your name and account number,
- The error or transfer you are unsure about, and why you believe it is an error or why you need more information, and
- The amount of the suspected error And any other information requested in regard to claim If you tell us orally, we may require that you also send us your complaint or question in writing within 10 business days.
If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. If we decide there was no error, we will send you a written explanation within three business days after we finish our investigation.
You can request copies of documents we use for our investigation.
The Bank’s record of your account is the one that will be binding if there is a difference between the Bank's record and your statement to us.